Plug Your Cgm Receiver Into Your Computer and Follow the Dexcom Clarityã‚â® Uploader Instructions

DexCom G6 Family

The Dexcom G6 is no doubt one of the most useful gadgets for monitoring glucose levels. Like any other modern piece of technology, information technology also has a few shortcomings that can come up when something goes wrong, which we call mutual Dexcom errors.

While there are enough of things that tin can go wrong, there are just about 5 issues that frequently come up.

That is why nosotros decided to list only those for now, and if you demand help with anything else, please let us know nigh it in the comments department below.

With that out of the way, let us become right into it!

Related Reading:

• Where should you lot insert & attach the Dexcom G6 CGM Sensor on your body?
• Best companion apps for Dexcom CGMS users
• The Best Diabetes direction apps for your iPhone and Apple Spotter in 2021
• 3 Best Blood Pressure Monitors to Use With Apple's Health App
• United Health launches its own Level2 continuous glucose monitoring wearable system

ane: Dexcom G6 False Low Problems

The Dexcom G6 can automatically alert you lot in case that glucose levels autumn at an unacceptably depression level. However, there are plenty of reasons why it tin also throw a fake alarm.

More ofttimes than not, this seems to happen when the user is asleep.

Then, we can safely presume that information technology's a pinch issue where you lot're pushing downwards on the device, and it pushes onto a musculus.

And so, the easiest fix to that is to just not lay on information technology if y'all can.

If not, you could also turn off the alarms for the nighttime by disabling Bluetooth, muting your phone with headphones, or anything that'due south going to mute the alarm for the nighttime.

Another common reason why this happens is due to medication. Certain meds can mess with the intestinal fluids and create both false lows and false highs.

And so, pay attention to when the false alarm comes up and when you're taking your meds. In that sense, it'south not even a false alarm. Simply, ask a professional if you tin – to exist safe.

Working out or dehydration can also temporarily affect your glucose levels – peculiarly when the Dexcom is too shut to an surface area where more than glucose is burned. That'southward normal.

It tin can also happen due to a bad fit, bad calibration, bad insertion, or generally a bad setup.

In which example, all you can do is re-install it and brand sure that everything was ready upward correctly.

Last only not to the lowest degree, there's always a small-scale chance that you lot either got a defective unit or that it got damaged somewhere along the fashion.

If it comes downward to that, all you lot can do is contact tech support.

ii: No Readings

Not getting any readings for quite some fourth dimension is one of the about common Dexcom errors. If you don't get annihilation for at to the lowest degree 20 minutes, at that place is a good chance that at that place'southward something either incorrect with the setup or a technical consequence.

More oftentimes than not, this happens due to either long distances or objects that block the betoken.

See, Bluetooth isn't the all-time when it comes to range. You are generally non going to exist able to become too far away from your smartphone, smartwatch, or any other device that connects to the Dexcom without losing the bespeak.

So, if that's what is going on, wait until your device reconnects to Dexcom or strength disable and enable Bluetooth to reconnect manually.

One more common reason that creates this upshot is water. It can sometimes happen when you are taking a shower or go for a swim.

This can also happen during slumber if yous are lying on the device and putting force per unit area on it.

And then, generally, brand sure that you lot're not besides far abroad from your device, and there'south no water involved – and also endeavour not to lay on the Dexcom while sleeping.

Bank check out the adhesive patch that yous are using with your Dexcom G6 sensor. Hither are some of the skillful Dexcom patches available from Amazon.

Worst case scenario, attempt setting up everything from scratch and keep in mind that re-connection and sync tin have as long every bit 3 hours.

If nothing works, call 1-844-607-8398 (Dexcom'south tech support) and see if they can practice anything virtually it. There is always a chance that it's a technical defect.

3: Signal Loss

Dexcom uses Bluetooth to connect with your device. In case yous're non familiar with it, Bluetooth is a wireless technology that's meant to work in close-range proximity.

And "shut-range" is the keyword here cause one of the almost common Dexcom errors is betoken loss due to long-range connectivity.

A Dexcom G6, or whatsoever other Bluetooth device, can only stay connected upwardly to a certain range and withstand so many objects earlier losing the signal.

And then, more often than not, the Dexcom point loss issue is aught more than you lot being too far abroad from your telephone/sentinel or in that location are likewise many objects like furniture, walls, or anything like that.

If you're near your device and you still end up losing the indicate, it could exist due to h2o after taking a bathroom or a dip into the sea.

Sometimes, laying on acme of the sensor while sleeping tin also create this issue. Merely, generally, you're going to get a false low reading.

Some common fixes include:

1. Turning the Bluetooth off and on
2. Restarting your device
3. And updating your app in example you're non running the latest version

Finally, if nothing works, there is a small-scale chance that you lot're dealing with a technical issue.

In which case, we'd highly recommend communicating with the Dexcom tech support at 1-844-607-8398.

4: Dexcom G6 App Not Working

I of the most common Dexcom errors isn't even on Dexcom merely its app. To be more specific, in the Dexcom G6 app. It's no surprise that it has an boilerplate rating of 2.5/5.

Sometimes it may terminate sending notifications or refuse to connect even when there is zilch wrong with Dexcom.

And the near mutual fix to such an upshot is the most common one, "Have you tried turning it off and on?"

You tin can either endeavor restarting the app on its own, or you can also reboot the smartphone as it is. Alternatively, the last resort is immigration the data off the app.

To do that on (stock) Android:

1. Open the Settings app
2. Apps & notifications
3. Run across all apps
4. Dexcom 6
5. Storage & cache
6. Then select "clear storage"

This is going to wipe everything off the app. And then, it'southward basically going to be like installing it for the first fourth dimension.

Re-installing it isn't the same cause the data usually remains even after uninstalling the app. But you lot could endeavor that as well if you want to.

If you're on iOS, chances are you won't have to do anything since it's a proprietary Os, and there's not as much room for mistakes.

5: Sensor Error

The "sensor mistake' is no dubiousness one of the most common Dexcom errors. And nosotros've got both good news and bad news regarding that subject.

The good news is that, by and large, yous can fix this for free.

The bad news is that since this seems to exist directly related to the physical sensor, you'll take to ask Dexcom for a concrete transmitter/sensor.

Choice up the SKIN GRIP Dexcom G6 agglutinative, waterproof patches, and extend your sensor life by more than 10+ days.

This problem seems to come up when the blood saccharide rises higher up a specific threshold – and the exact threshold tin can greatly differ from sensor to sensor.

We've yet to come across a software fix for this. And so, all you can really do here is call Dexcom and hope that they'll concord to a solution.

Dexcom App not working with Smartwatch?

Unable to get Dexcom readings on your wearOS Smartwatch?

The Dexcom app setup works pretty well for iOS users but, for some reason, has intermittent issues with the Android ecosystem. This is particularly the case for wearOS users trying to piping their data from their Android telephone into their wearOS smartwatch.

If you lot have bug getting the readings onto your Fossil Gen 5 smartwatch or Ticwatch, or other wearOS smartwatches from Dexcom, endeavour these steps.

1. Restart your phone, followed by
2. Restart your Smartwatch
3. Give it some fourth dimension and check if the Dexcom readings start showing up on your watch

The better approach for Android users is to attempt and utilise the BYOD Dexcom app style and utilize Xdrip. You tin use Xdrip to upload information into nightspot or tidepool if you desire. That fashion, y'all have another source of data in the case Dexcom servers are down.

Dexcom blood glucose readings on Apple Scout with Always-on-display

Apple tree users tend to have a better experience with the Dexcom app on iOS. If you are looking for a richer Dexcom feel on your Apple iPhone and Apple tree Scout, we recommend trying out the Sugarmate app.

Why Sugarmate for Apple Watch?

For one, the Sugarmate app updates your readings more frequently than the Dexcom app. On your Apple Watch, it uses the Calendar complexity to update. When y'all gear up the Sugarmate app, follow directions to send Dev information to your calendar. Choose any Apple Spotter face up with a calendar component and put the calendar complication on your Apple tree Spotter face.

You can create a new calendar called 'Sugarmate readings' and brand it your default agenda.

Sugarmate on your iPhone can also help show your reading on your automobile dash when yous plug in your iPhone.

Dexcom data not showing via Sugarmate on Apple Sentry? Have you tried syncing data

For Apple Lookout users who take intermittent data syncing issues with the Dexcom app, one of the things that really helps is forcing the scout to sync the information manually.

• Open the Spotter app on your iOS device
• Tap 'Full general' > Reset
• Tap 'Reset Sync Information' multiple times
• Wait v-10 minutes and check if the BG readings evidence upwards

Bonus Dexcom Tips and Tricks

These are some of the most common Dexcom problems and what you can do most them. Before closing off, here are some endnotes to further aid y'all:

1. Always run the Dexcom app in the background. For iPhones, turn on groundwork app refresh for the app in Settings > General > Background App Refresh. For Android, check your App Settings
2. Please don't close or force shut the Dexcom app–information technology needs to be on standby and refreshing in the background to successfully work
3. Don't use battery savings or low power fashion–this leads to errors with the Dexcom app
4. Try turning off Bluetooth then turning it immediately dorsum on
5. Restart your telephone by powering information technology off, waiting xxx+ seconds, and powering dorsum on
6. If you don't like Dexcom'south stock instance, you tin besides find 3rd party ones on Tallygear, myabetic, Shapeways, and even more, if y'all're willing to make a Google search and look around.
7. Keep 844-607-8398 handy. It's Dexcom's customer support number, and y'all never know when yous may need information technology
8. Conscientious where you lot identify the Dexcom. Y'all don't want to lay on it while y'all're sleeping. Not only information technology's uncomfortable – merely it can also introduce simulated lows and simulated highs
9. Set the follow high range a few points higher for your followers
10. Dexcom sometimes gives free adhesives if yous call them

Common Dexcom Errors: Wrapping Upward

And that's about it for now. If y'all need annihilation else, feel free to drib a comment, and maybe the MyHealthyApple team volition come dorsum to you as soon as possible.

If you liked this article, feel free to stick effectually for more health news, gadget reviews, how-to guides, and more than like this.

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Source: https://www.myhealthyapple.com/5-common-dexcom-errors-and-how-to-fix-them/

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